Tom Beamer, aboard United Airlines Flight 93 manages to reach a GTE operator using one of the Airfones on board. Phone services across the U.S. are having overload issues, and GTE is no exception. He speaks to customer service supervisor Lisa Jefferson (left). Miraculously, this call stays connected all the way to the end.
By now, Cleveland Center is tracking Flight 93 as it heads towards its target in Washington, D.C. They know they have a hijacking, and they know what has happened so far, but are unable to do anything other than move other nearby flights out of the way.